Error Undefined symbol: FT_Done_MM_Var

Problem: I receive the following error when running Tecplot on Linux platforms: /tec360-bin: symbol lookup error: /lib64/libfontconfig.so.1: undefined symbol: FT_Done_MM_Var Solution: This issue typically happens on newer versions of Linux. To fix this, delete libfreetype.so.6 from the Tecplot ../bin directory.


Installing a Maintenance Release of 360 on Windows Does Not Work

Problem: Installing a maintenance release of 360 on Windows which replaces an existing 360 installation does not update 360 to the newer maintenance release version, even though the installer says the installation is successful. Solution: Close all running instances of Tecplot 360. A maintenance release overwrites the existing 360 installation. If 360 is running the operating system will prevent the executable from being upgraded. Confirm that all running instances of […]

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Tecplot 360 Will Not Open OneDrive Files

Problem: OneDrive has introduced a new capability called “Files On-Demand” which allows files to be downloaded on-demand. These files are not recognized by the Tecplot file dialog. If you are opening files from a OneDrive folder and receiving an error from the File Dialog, try one of the following workarounds. Solution: Upgrade to Tecplot 360 2017 R3 build 3.1 or later» Turn off Files On-Demand Right-click on the OneDrive folder […]

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Tecplot error at startup: X Error: GLXBadContext

Note:  This should no longer be an issue.  Download the latest release or get a free trial. Problem: Tecplot crashes with X Error: GLXBadContext. Solution: One possible cause could be due to a security issue in Xorg that disables the “indirect mode” in GLX. If that is the case then the solution is to enable the GLX indirect mode.


Running Tecplot 360/Focus on OS X 10.10 Yosemite

This is not an issue in Tecplot 360 EX. Upgrade to Tecplot 360 EX» Problem: Running Tecplot 360/Focus on Mac OS X 10.10 Yosemite provides the following error: dyld: Symbol not found: _inflateReset2   References from: /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib   Expected in /Applications/Tecplot_360_2013R1/bin/./../lib/libz.1.dylib in /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib ./tec360: line 624:   343 Trace/BPT trap: 5    $ICONSTART “$TECHOME/bin/$EXECUTABLE” $APPFLAG Solution: Mac OS X 10.10 is looking in the Tecplot directory for the libz.1.dylib file to […]

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Unable to run Tecplot after upgrading to XQuartz 2.7.5 Mavericks OS X 10.9 (and in some cases 10.8)

Note: Tecplot 360 EX is native to the Mac and doesn’t rely on an X Windows System. Download the latest release or get a free trial. Problem: Unable to run Tecplot after upgrading to XQuartz 2.7.5 on Mavericks OS X 10.9. Solution: If you are running Mavericks OS X 10.9 (and in some cases 10.8) you may have noticed XQuartz has pushed out a new release of XQuartz 2.7.5.  After you have […]

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Permission denied error upon installation

Problem: Unable to complete the install of your Tecplot product due to a “Permissions denied” error. Solution: Upon installing Tecplot, if your installation quits before completion with the error message “Permission denied.”  This could be due to permission restrictions set by your computer.  This has been found to be true for SE Linux but could be true for any secure platform. Another cause for permission issues may be caused by […]

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Install Tecplot licensing with an existing RLM install

Problem: Unable to run multiple applications with RLM. In case you have already installed RLM for other products. Solution: In the case where RLM is installed previously or separately of Tecplot (i.e., not from the Tecplot website RLM download), one can add the tecplotlm.lic and teclmd.set files to the location of the RLM directory (where the executable rlm.exe is located) to allow both applications to run on the Reprise License […]

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AVI files saved on Mac OS X 10.8.2 do not play in QuickTime.

Problem: AVI files saved on Mac OS X 10.8.2 do not play in QuickTime. Solution: When saving an AVI file on a Mac the produced file will prove incompatible with QuickTime X.  It has been found that QuickTime X does not support many codecs that previous versions used too.  Thus the solution is to use another player. AVI files have been found to work properly on Mac OS X 10.6.8.  […]

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Tecplot 360 does not finish opening on Mac OS X10.5.7, OS X 10.8.2, after security updates are applied

Note:  With the release of Tecplot 360 EX for Mac the use of an X server is not needed.  Tecplot is now native to the Mac so this is no longer an issue with Tecplot 360 EX. Download the latest release or get a free trial. Problem: When opening Tecplot 360, the initial Tecplot window appears, however, Tecplot appears to “hang/freeze” on a grey screen. Solution: Apple is no longer supporting […]

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