Image resolution on the workspace is distorted (black screen, translucency, etc).

Problem: Image resolution on the workspace is distorted.  This can include transparency to the desktop, a black screen or scrambled images. Solution: Please ensure that you have installed and updated your hardware graphics drivers.  This can be done via the terminal or GUI depending on the graphics card you have.  Once you have been able to install or update, run Tecplot again and see if this fixes the issue. For […]

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Install Tecplot licensing with an existing RLM install

Problem: Unable to run multiple applications with RLM. In case you have already installed RLM for other products. Solution: In the case where RLM is installed previously or separately of Tecplot (i.e., not from the Tecplot website RLM download), one can add the tecplotlm.lic and teclmd.set files to the location of the RLM directory (where the executable rlm.exe is located) to allow both applications to run on the Reprise License […]

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AVI files saved on Mac OS X 10.8.2 do not play in QuickTime.

Problem: AVI files saved on Mac OS X 10.8.2 do not play in QuickTime. Solution: When saving an AVI file on a Mac the produced file will prove incompatible with QuickTime X.  It has been found that QuickTime X does not support many codecs that previous versions used too.  Thus the solution is to use another player. AVI files have been found to work properly on Mac OS X 10.6.8.  […]

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Tecplot 360 does not finish opening on Mac OS X10.5.7, OS X 10.8.2, after security updates are applied

Note:  With the release of Tecplot 360 EX for Mac the use of an X server is not needed.  Tecplot is now native to the Mac so this is no longer an issue with Tecplot 360 EX. Download the latest release or get a free trial. Problem: When opening Tecplot 360, the initial Tecplot window appears, however, Tecplot appears to “hang/freeze” on a grey screen. Solution: Apple is no longer supporting […]

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Help Search introduced in Tecplot RS version 2012 R2 does not work in Internet Explorer version 8

Problem: The Help Search feature, introduced in Tecplot RS version 2012 R2, does not work in Internet Explorer version 8 or earlier. Solution: The new Help Search does work in Internet Explorer version 9. All other Help features, in Internet Explorer versions before version 9, work fine. All other Help features also work in most other modern browsers (e.g., Firefox, Opera, Safari). The sole exception is Google Chrome, which has security […]

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Translucency when using Ubuntu Unity

Problem: Your Tecplot Linux Ubuntu Unity user interface workspace (e.g., Ubuntu version 12.04) may exhibit translucency, that is, all the open application screens remain visible underneath Tecplot. Solution: To disable this translucency you may instruct Linux xlib to manage the colors natively as RGB. Do this by setting the environment variable in a command line, or in any .bashrc or .profile file: export XLIB_SKIP_ARGB_VISUALS=1


Tecplot 360, Focus, and RS crash on MAC OS X Lion (10.7) when exporting an image

Note: With the release of Tecplot 360 EX the use of XQuartz will no longer be needed.  Tecplot 360 EX is now native to the Mac and thus does not need any use of a X Server client.  This should no longer be an issue. Download the latest release or get a free trial. Problem: I tried to export an image when running Tecplot software (360, Focus, or RS) on MAC OSX Lion, […]

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How to make a boundary for use with triangulation?

Question: On the triangulation dialog, there is a Use Boundary Zone(s) checkbox which allows you to pick a zone to use as a boundary.  This will prevent the triangulation from crossing that boundary.   How can you make a zone that will work as a boundary? Answer: Start by loading your source data. Go to Data > Create Zone > Rectangular and create a zone that encompasses the source data points […]

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“Communication error” when opening my Tecplot product

Problem: I installed a Tecplot product and the Reprise License Manager on a machine in my network but when I try to run the Tecplot product on another machine in my network the error message Communications error with license server (-17) appears.  How can I fix this to successfully run the Tecplot product? Solution: This is a general error message that means Tecplot is not communicating with the Reprise license […]

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Exported EPS from Tecplot has mysterious white lines in it

Problem: I exported an EPS file from Tecplot 360 and when I viewed that file in Ghostscript, or converted it into PDF and then opened it in Adobe reader, it had mysterious white grid lines in it.  How can I make those white lines go away? Solution: The white grid lines are the result of the default display settings in Ghostscript and Adobe.   For both applications, changing one display setting will make […]

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